Office arrangements
From 23 September 2020 our office reception in Heathfield is closed. We would like to reassure our clients that the practice remains fully operational, however we are reducing face-to-face contact and will be liaising with clients via video conference, phone and email.
Home-working
Many of our staff continue to work from home in accordance with current government advice in relation to the coronavirus.
They will continue to have comprehensive access to email, telephone calls and all our software.
Direct dial phone numbers
Our main switchboard may be very busy at times, so if possible, please contact your lawyer directly via their direct dial number which can be found on their lawyer profile page.
Documents
We ask that you please email where possible rather than posting or dropping off documents unless we have requested original or signed documents.
If you do need to drop off documents, please leave these in the post box in the inner porch or alternatively ring the bell for assistance.
Protecting your information
When working from home your lawyer may need to take your file of papers, or certain documents from the office to their home. These files or documents will remain in your lawyer’s home and will be kept private until returned to the office. This enables your lawyer to continue to progress your legal matter. Our data protection policies and procedures will continue to be adhered to.
Heightened risk of fraud
Please take extra care, particularly when making payments to us, that you observe high standards of caution:
- We have not changed our bank details and will not do so throughout your transaction.
- Make sure that you confirm any transaction verbally with your original lawyer, and never to rely exclusively on email communication.
- Treat any communications from new or unrecognised sources, particularly any communications that express urgency or require you to move quickly, with the utmost scepticism.
For more advice on avoiding fraud during this time, please click here.
If you have any concerns please contact your lawyer directly, or email info@hugheslaw.co.uk.
This article is for general information purposes only and does not constitute legal or professional advice. Please note that the law may have changed since the date this article was published.