It has been a challenging eighteen months for every business due to the pandemic, especially law firms. Initially, the demand for making a will soared, and then the property sector has faced additional challenges as the stamp duty holiday caused the housing market to heat up and conveyancers had to pull out all the stops to meet critical deadlines.
Fortunately, Hughes Solicitors has a committed team and excellent ‘robust’ systems in place, so when the Lexcel Assessor came to examine the firm on behalf of The Law Society, the team were delighted to receive a glowing report stating that:
“… the assessor has no hesitation in recommending that Hughes Solicitors be re-accredited with the Lexcel standard.”
The report commended the team on several aspects of the business:
- the firm has ‘a settled team’ which is ‘well supported’ and new starters have been ‘made to feel welcome despite not always being able to meet colleagues straight away’;
- the standard of record-keeping is ‘excellent’ and policies and procedures are ‘well laid out’, with case file management continuing to be ‘of a high standard’;
- 26 areas of good practice were identified, which evidenced a ‘diligent approach to complying with the requirements’; and
- there were many areas where the Lexcel minimum requirement had been exceeded.
The assessor also highlighted:
“The robust systems the firm has in place has meant that they have been able to continue to offer the normal high level of service throughout the last 12 months.”
Compliance Partner Matthew Sabine commented “With all that has happened, the whole team at Hughes Solicitors deserve great credit for maintaining high standards of client care and regulatory compliance during such a difficult time.”
This article is for general information purposes only and does not constitute legal or professional advice. Please note that the law may have changed since the date this article was published.